This policy explains how cancellations and refunds work for trips booked with Trip Guru Go. Please read it together with our Terms and Conditions. By booking a trip, you confirm that you have read, understood, and agreed to this policy.
A booking is confirmed only once the required advance payment or full payment has been received by us. By making the payment, you agree to our Terms and Conditions and to this Cancellation and Refund Policy.
All cancellation requests must be made in writing, by replying to the booking confirmation email you received at the time of payment. We do not accept cancellations made by phone call or WhatsApp message.
Email for cancellation: contact@tripgurugo.com
Subject: Booking Cancellation Request – Your Name & Booking ID
Trip Guru Go aims to process all eligible refunds as quickly as possible.
Approved refunds are generally processed within 7–14 business days from the date of confirmation.
In some cases, processing may take 25–35 days longer due to supplier, hotel, transport, activity provider, or payment gateway policies.
Refund timelines may also be affected by bank processing times, public holidays, technical issues, or circumstances beyond our control.
Refunds will normally be credited to the original payment method used for booking.
For payments made via UPI, credit/debit cards, net banking, or wallets, the refund will be initiated back to the same account.
In case the original mode of payment is not accessible (e.g., expired card), the customer must provide alternative bank account details in writing. No refunds will be issued in cash or to third-party accounts that are not directly linked to the original booking.
Where this is not possible, Trip Guru Go may request alternative bank account details to complete the refund.
Any applicable payment gateway charges, bank fees, taxes, or non-refundable supplier charges may be deducted from the refund amount where permitted.
Payment gateway charges and applicable taxes are collected by third-party providers such as banks and payment platforms, and do not come to us. For that reason:
Payment Gateway Charge: All reimbursements/refunds will incur a Payment Gateway charge of 2.5% & GST of 5% respectively. The Payment Gateway charges will not be levied on the customers who have made their transactions via UPI.
To process a refund, we may request one or more of the following:
The following bookings may be classified as non-refundable:
For such bookings, cancellations, refunds, date changes, or modifications may not be permitted once the booking is confirmed.
Cancellation charges are based on how many days before departure you cancel, and on the trip category. The figures below are samples, adjust them to your real policy. All charges are calculated on the total trip cost per person.
The refund amount will be calculated based on the number of days remaining before the trip departure date:
Refund percentages are subject to the deduction of any non-refundable permits, tickets, taxes, payment gateway charges, or supplier fees already incurred on your behalf.
Instead of cancelling, you may request to move your trip to another date or batch, subject to availability, season, and our partners' policies. A rescheduling request must usually be made at least [number] days before departure.
We may cancel, modify, merge, or reschedule a trip due to insufficient bookings, weather conditions, government restrictions, safety concerns, or other circumstances beyond our control.
If a departure does not receive sufficient bookings, we may, with your consent, transfer your booking to a trusted travel partner operating the same or a similar package at no additional cost. You may also choose an alternative trip offered by us.
If no suitable alternative is available, we will provide a refund after deducting any non-refundable charges, taxes, gateway fees, and costs already committed on your behalf.
Trip Guru Go is not responsible for any personal expenses such as flights, train tickets, visa fees, travel insurance, or other independent bookings.
We are not responsible for any delay, change, disruption, or cancellation of a trip caused by circumstances beyond reasonable control. These include, but are not limited to:
In such situations, for the safety of travellers, we may modify, postpone, or cancel a trip. Where possible we will offer an alternative trip, a batch transfer, or a credit note. Cash refunds depend on what our hotels, transport providers, permit authorities, and other partners are able to return to us, since many of these costs are paid in advance and are non-recoverable.
Any extra cost arising from such events is to be borne by the traveller, and we are not liable for separate personal expenses such as flights, train tickets, visas, or insurance.
No refund is given for services you do not use, for late arrival, or for leaving a trip early, whether by your own choice or due to circumstances such as illness. If you leave a trip midway, any additional cost of arranging your return is to be borne by you.
We act as a trip organiser and facilitator. As set out in our Terms and Conditions, we are not liable for injury, loss, accident, or delay caused by third-party providers, for changes due to weather or local conditions, or for loss of personal belongings. We strongly recommend that you arrange your own travel insurance.
For cancellation-related support, contact us at contact@tripgurugo.com
